We take our customers’ personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites.
When We Need to Use Your Information
We use the information we collect about you to facilitate your purchases, to communicate with you, to offer better customer service, and to improve our services and customer relations.
To facilitate your purchases: This includes processing your order and payment, shipping the order, providing you with technical support and assistance, and communicating with you about the purchase by email. For example, we will contact you by phone, postal mail or email to update you of the arrival of the package, to address any issues with the order or to answer any questions you may have about your order.
To send you promotional communications: If you sign up, we will contact you by email to inform you about products, services, and promotions that we think will be of interest to you. You can opt out of email communications at any time by clicking the "unsubscribe" link.
To improve our services and customer relations: We use your information for analytics and measurement to understand how our services are used in order to make improvements to our Website or user interface through understanding how you interact with them, including how you interact with advertising.
How long do we keep your information?
You can delete your account or request that we delete your account by writing us at firstname.lastname@example.org. If you choose to delete your account, we will begin the process of deleting your account from our systems.
We retain your information after you request such deletion for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. See below for specific reasons we would retain some data for longer periods of time:
- Security, fraud & abuse prevention – i.e. to protect you, other people, and us from fraud, abuse, and unauthorized access.
- Financial record-keeping - when you make a payment to us we are often required to retain this information for long period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.
- Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
- Direct communications with us - if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.
Even if you delete your account, keep in mind that the deletion by our third party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. For any privacy or data-protection-related questions, please write to email@example.com